Best in class service offering in end-user enablement & sustenance According to Gartner Group, user preparation is essential for a successful ERP implementation, and companies that overlook this critical factor are three times more likely to see their projects run overtime and over budget. That said, the biggest productivity gains may come from the improved usability of the software. Poor user adoption and decreased productivity are just some of the costly implications of not having end-user enablement & sustenance strategy for ERP implementations. Dexler Information Solutions brings a strong track record and proven methodology for effective end-user enablement & sustenance on ERP engagements. Whatever the scope and nature of ERP implementation, its success post go-live will ultimately depend on the skills and knowledge of end-users. Based on our experience in successful projects across the globe for organizations of all sizes and types, Dexler Information Solutions is able to provide a wide range of advice, services, tools and solutions to optimize the learning experience and reduce business impact during go-live and beyond. Service Areas End-user Enablement & Sustenance - Enabling employees through knowledge, skills, and confidence to use SAP solutions to their best advantage. Dexler Information Solutions offers four service areas, each dedicated to supporting organizations throughout the various phases of the implementations and beyond - ensuring that the organizations receive the maximum return on their SAP investment. End-User Learning Strategy
We appreciate that the learning needs of every organization and its employees are very specific. In order to ensure that employees receive the kind of training and support they need to meet organizational business goals quickly and efficiently, Dexler Information Solutions performs a comprehensive analysis of the organization's learning needs and delivers a customized training and support plan. As part of this exercise, Dexler's education experts examine organizational objectives, end-user communities, SAP implementation and support plans to develop a comprehensive set of plans and recommendations for helping the organization achieve its goals. Organizational Change Management
We believe that implementing SAP solutions involve many changes in the organization and in the way employees carry out their daily tasks. A realistic, well-designed change management plan ensures that the employees understand the nature and purpose of those changes and adapt to them quickly and enthusiastically. As part of our change management service, the Dexler Information Solutions team works closely with the employees and management so that the employees understand the change process and the importance of organizational alignment. This ensures that the employees successfully adapt to and internalize the changes to enable achievement of organizational goals and objectives. End-user Enablement through Training and Performance Support
At Dexler, we believe that training and supporting end-user communities is a crucial factor for a rapid ROI from any SAP implementation. Once the training and support plan is complete, the Dexler team helps the organization implement that plan. We work with the organization's internal teams to develop content, deliver classroom training, and provide e-learning, documentation, and knowledge management with the most appropriate tools and techniques - all specifically tailored to ensure that the employees have the skills and tools they need to perform daily operations and the confidence needed to execute operations effectively. Our approach does not assume that every company's end-user training needs are the same. The Dexler team analyzes the organizational learning needs in a disciplined seven-point process:

• Plan - Agree upon project goals, processes, and deliverables
• Analyze - Understand processes and end-users; develop strategies and course organizations
• Design - Determine task attributes, design final curriculum and training media and decide priorities
• Prototype - Develop and finalize class prototype and develop standards and templates
• Develop - Develop performance support materials, including work instructions, concepts, exercises, any online systems, instructor material, and evaluation instruments
• Pilot and Deliver - Pilot, test, and refine training material, and deliver the final product
• Support & Knowledge Transfer - Deliver all files, templates, and supporting material; train customers on how to maintain all deliverables

End-user Sustenance through End-User Experience Management
Once an implementation is complete and the end-users are comfortable with their tasks, Dexler aims to provide organizations with the opportunity to extend the value of SAP solutions across the organization. By fine-tuning business processes and employee skills, organizations can achieve an even greater return on their SAP investment. Through user experience management solutions, Dexler aims to extend capabilities of user communities with the SAP platform. The Dexler team helps employees reach their full potential and ensure that business units reap maximum benefits. The User Experience Management solutions also help discover any user-performance issues that may exist, discover their root causes and suggest proven strategies for addressing them. The User Experience Management solution gives management the data it needs to optimize performance of both elements of its SAP solution: the SAP software itself and the people who use it. Our solutions will help organizations monitor applications and measure the precise experience received and the performance being achieved, by the entire end-user community, from the end-user perspective.